Own positioning, messaging, and GTM strategy for AI capabilities across the Freshservice platform
Partner with Product Management and Engineering to understand roadmap and define customer value
Build narratives connecting Freshworks' AI to outcomes for IT teams and enterprise buyers
Lead cross-functional launches across Product, Sales, CS, Enablement, Demand Gen, PR, and more
Develop messaging, demos, battlecards, FAQs, and sales plays for field teams
Create customer-facing content across web, presentations, videos, webinars, and campaigns

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