Product Operations Analyst (Customer Activations)

📋 Description

• Working cross-functionally with your counterparts in a global business
• Own and coordinate end-to-end activations across multiple Ripple products, coordinating with
• Detect and bring up blockers to ensure smooth progress and resolution.
• Guide institutional customers through setup steps with clear, professional communications.
• Investigate and resolve edge case scenarios, ensuring strict adherence to data accuracy.
• Report weekly activation status to collaborators with verified information.

🎯 Requirements

• 4-5 years of proven experience in client onboarding/activation, payment operations, or customer
• A 'self-starter' mentality with outstanding coordination skills for multi-team, multi-step
• Strong investigative and problem-solving abilities to trace money and data across systems.
• High attention to detail, documentation in the field, and comfort in a compliance-sensitive
• Excellent written communication skills with institutional clients and internal collaborators.
• Proficiency with CRM (Salesforce) and ticketing (Jira) tools.

🎁 Benefits

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact. A
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they
• In-office collaboration for moments that matter is important to our culture, and we give managers
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our
• We come together for moments that matter which include team offsites, team bonding activities