Product Operations Analyst (Customer Activations)

📋 Description

• Working cross-functionally with your counterparts in a global business
• Own and coordinate end-to-end activations across multiple Ripple products, coordinating with
• Detect and bring up blockers to ensure smooth progress and resolution.
• Guide institutional customers through setup steps with clear, professional communications.
• Investigate and resolve edge case scenarios, ensuring strict adherence to data accuracy.
• Report weekly activation status to collaborators with verified information.

🎯 Requirements

• 4-5 years of proven experience in client onboarding/activation, payment operations, or customer
• A 'self-starter' mentality with outstanding coordination skills for multi-team, multi-step
• Strong investigative and problem-solving abilities to trace money and data across systems.
• High attention to detail, documentation in the field, and comfort in a compliance-sensitive
• Excellent written communication skills with institutional clients and internal collaborators.
• Proficiency with CRM (Salesforce) and ticketing (Jira) tools.

🎁 Benefits

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and
• Employee giving match
• Mobile phone stipend
• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming