Product Operations Lead - Monzo Mobile

📋 Description

• Collaborate with product, tech and design to turn ops challenges into product experiences.
• Share customer feedback and pain points with the Product Team to shape what's next.
• Work with customer service to ensure clear, compliant, and empathetic communication.
• Ensure accurate, efficient, compliant delivery of key ops in the customer journey.
• Own KPIs to improve CX and ops performance; support Risk & Governance.
• Collaborate with partners (MNO/tech) to fix root causes and drive accountability.

🎯 Requirements

• Significant experience applying product thinking to operational problems.
• Experience building and scaling operations from scratch.
• Thrives in ambiguity with a structured problem-solving approach.
• Analytical with scalable operational strategies.
• Strong attention to detail and cross-functional collaboration.
• Background in telecoms (MNO/MVNO) or regulated industries (banking).

🎁 Benefits

• Equity and performance-based incentives.
• Distributed UK work with occasional London meetings.
• Macbooks provided and home-office setup support.
• Annual learning budget of £1,000.
• Flexible working hours.