Product Operations Manager

📋 Description

• Own the signal-to-input loop for a product area.
• Turn signals from support, CX, CS, and sales into prioritized work.
• Build AI-powered pipelines to enrich, tag, and summarize feedback.
• Ensure customers hear back when we ship and update the product hub.
• Collaborate with Product, Engineering, CX, and G2M for alignment.
• Surface patterns and priorities to feed the roadmap.

🎯 Requirements

• 5+ years at the intersection of customers, product, and technology.
• Built AI-enabled workflows; written prompts; shipped usable tools.
• Energized by messy input; strong customer empathy.
• Create structure and ship a v1 in weeks, not quarters.
• Strong writing; translate customer stories into actionable specs.
• Nice to have: fundraising tech, nonprofit CRM, Linear, program management.

🎁 Benefits

• Market competitive pay leveraging Carta data
• Employee recognition through Bonusly
• 401(k) retirement plan with company matching- 50% match up to 6% after 90 days
• Unlimited PTO
• Paid volunteer days and company holidays
• Employer-contributed healthcare benefits, including medical, dental, and vision