Product Operations Manager

📋 Description

• Regional Operations Leadership: Oversee Customer Support, Product Operations, and Payments across
• Team Management and Development: Lead, mentor, and develop a team of operations leads, analysts
• Product Organization Leadership: Participate in the core Product leadership team, contributing to
• Operational Performance Management: Own end-to-end operational performance across regional markets
• KPI Definition and Monitoring: Establish and track key performance indicators, including customer
• Process Optimization: Identify operational bottlenecks, inefficiencies, and improvement

🎯 Requirements

• Between 6 and 10 years of experience in operations within fintech, payments, lending, or
• Proven experience managing Customer Support, Payments, Product Operations, onboarding, or similar
• Demonstrated ability to hire, coach, and develop team leaders and individual contributors
• Experience managing operations across multiple Latin American countries, with the ability to adapt
• Strong analytical skills and experience defining KPIs, working with dashboards, interpreting
• Proven ability to design scalable processes, establish SLAs, document workflows, identify

🎁 Benefits

• Full-time position.
• Remote, with location options including São Paulo, Brazil, as well as Bogotá, Buenos Aires, and
• Opportunity to contribute to a mission-driven fintech focused on improving access to financial
• Significant responsibility for regional operations, team development, and initiatives that directly
• Opportunity to contribute to product strategy, operational innovation, and geographic expansion as
• Work alongside experienced professionals across Product, Engineering, Growth, Risk, Legal, and