Product Operations Manager

📋 Description

• Design intake and triage for strategic-account requests.
• Define the model between Premier Support and product.
• Build a single source of truth consolidating requests.
• Stand up release-pipeline tracking and status updates.
• Group requests into themes for roadmap conversations.
• Attend strategic-account meetings and onsite visits; travel required.

🎯 Requirements

• Background in product operations for enterprise software.
• Mortgage industry experience required.
• Strong requirements discipline; turn threads into clear needs.
• Familiar with enterprise support workflows and Jira.
• Comfortable in client-facing meetings without owning a scrum team.
• Organized and process-minded; builds enduring systems.

🎁 Benefits

• Health, dental, vision with employer contribution.
• Company-paid life and disability coverage.
• Generous PTO, holidays, and parental leave.
• EAP including mental health, legal, childcare and more.
• Monthly wellness stipend for fitness and wellbeing.
• 401(k) with company match.