Product Operations Manager

📋 Description

• Own launch readiness, ensuring documentation, release notes, training, and tooling are ready for
• Lead and improve OLAB, the weekly cross-functional board that assesses launch impact and aligns
• Engage early in launches, using customer and product insights to shape the product experience.
• Lead customer-facing escalations and crisis response, establishing a single source of truth
• Own the lifecycle and quality of product documentation, keeping Help Center articles, internal
• Partner with leadership and Engineering to structure and maintain product knowledge for people and

🎯 Requirements

• 4+ years in Product Operations, Product Management, Program Management, or a related function
• Experience partnering with Product and Engineering through full launch cycles, with confidence
• Experience leading projects, mentoring teammates, or developing others. First-time managers are
• Proven ability to scale cross-functional processes and influence partner teams without formal
• Experience owning documentation or knowledge at scale, maintaining quality as products evolve.
• Strong analytical skills, including defining metrics, building useful dashboards, and using data to

🎁 Benefits

• Bonus: Background in fintech, financial services, or enterprise SaaS.
• Bonus: Experience as a Product Manager.
• Bonus: 1+ years managing or developing a team of 3+ individual contributors.
• Bonus: Familiarity with structuring and maintaining product knowledge for AI systems at scale.
• Bonus: Experience with self-service and containment metrics.
• Bonus: Proficiency with tools such as Linear, Guru, Sanity, and Hex.