Product Operations Manager - AI

📋 Description

• Run Seb evaluation and quality operations; manage eval sets and queues.
• Own the feedback loop between real-world agent performance and the roadmap.
• Build and refine the ops infra for Seb quality at scale.
• Own adoption KPIs; understand why people use Seb.
• Spot patterns across evals and staff feedback indicating product/trust issues.
• Keep AI leadership informed on program status, quality trends, and risk.

🎯 Requirements

• 5+ years in product operations or program management, with AI/ML exposure.
• Comfortable with evals, annotation tools, and quality frameworks; ML background not required.
• Highly organized; can run multiple workstreams without losing the thread.
• Clear communicator who can translate technical detail into simple updates.
• Genuinely curious about AI and how agents behave in production.
• Comfortable in ambiguity; you build process where none exists yet.

🎁 Benefits

• Flexible PTO, top-tier health/dental/vision, a 401(k) plan, and meaningful equity.
• Work location: San Francisco — in-office most days at our FiDi SF office.