Product Operations Support Engineer

📋 Description

• Monitor, troubleshoot, and resolve product performance issues for customers.
• Handle escalated support tickets, diagnose issues, provide resolutions.
• Analyze and document recurring issues to drive product improvements.
• Collaborate with engineering and product teams to identify root causes.
• Create and optimize monitoring tools, alerts, and metrics for health.
• Maintain up-to-date knowledge of products, updates, and best practices.

🎯 Requirements

• 2+ years of experience in a product operations or technical support role.
• Familiarity with SQL.
• Strong analytical skills and ability to troubleshoot complex systems.
• Excellent communication skills with a customer-focused mindset.
• Experience with monitoring tools (Datadog, New Relic) and ticketing systems (Jira).
• Experience with logging tools (Splunk).

🎁 Benefits

• Partial remote work after onboarding.
• Flexible benefits and healthcare insurance.
• Flat structure with teams across Bulgaria, Turkey, Canada, Spain, Colombia, Mexico.
• Opportunity to shape the future of a digital growth company.
• Flat, transparent culture with a distributed team.
• Grow quickly in a supportive environment with ownership of tasks.