Product Role

📋 Description

• Serve as the primary point of contact for support inbound from numerous sources like Slack, Pylon
• Deliver white-glove support for our customers, diagnosing and resolving complex issues quickly and
• Collaborate cross-functionally with product, engineering, and customer teams to become a trusted
• Reproduce customer issues, perform first-pass triage, write clear bug reports, and help prioritize
• Troubleshoot across the stack: API errors, model behavior, latency/reliability issues, and partner
• Be a customer champion: give feedback on features, spot edge cases, and influence roadmap and

🎯 Requirements

• 2–8 years in a technical support, product support, technical account management, or
• Strong technical troubleshooting skills with APIs, SDKs, logs, and integrations.
• Familiarity with AI tooling, APIs, or agentic systems.
• Comfortable reproducing issues, debugging errors, and collaborating with engineers to identify
• A builder mentality: can identify chokepoints in process and tooling and build to close gaps.
• Excellent written and verbal communication, able to distill complex technical problems for both

🎁 Benefits

• Competitive base salary alongside attractive equity package.
• Fully covered medical insurance along with dental and vision for you and your family.
• 9 weeks paternity & 12 weeks maternity leave.
• 401(k)
• Commuter Allowance: A monthly stipend to help you get to and from the office.
• Flexible PTO: Take as much time as you need to recharge your batteries.