Product Specialist

📋 Description

• Configure and tailor applications to meet customer requirements, including workflows, document
• Manage and coordinate customer projects, ensuring solutions are delivered within agreed scope and
• Train customers, users, and administrators on product functionality and best practices.
• Provide post-go-live administrative and product support across multiple client accounts.
• Support pre-sales activities by understanding customer business needs, demonstrating product
• Analyze and support the deployment of new product features, helping customers benefit from ongoing

🎯 Requirements

• 1–5 years of experience in product specialist, customer success, consulting, software
• Hands-on experience configuring, supporting, or implementing software solutions; experience with
• Ability to quickly understand customer requirements, identify challenges, and articulate suitable
• Strong customer-facing skills, with the ability to understand needs, manage expectations, and build
• Excellent organizational and prioritization skills, with the ability to manage multiple projects
• Strong written and verbal communication skills, with the confidence to work with both technical and

🎁 Benefits

• Opportunity to work at the intersection of artificial intelligence, SaaS, and life sciences.
• Exposure to innovative technologies including Generative AI and Large Language Models.
• Customer-facing role with direct influence on how organizations use technology to improve clinical
• Opportunity to work across implementation, customer success, product, consulting, and pre-sales
• International working environment with exposure to global life sciences organizations and projects.
• Opportunities to contribute to the adoption and deployment of new product features.