Product Specialist

📋 Description

• Use Coursera platform expertise to advocate for and create great learner and administrator
• Work closely with Product and Engineering teams to define and execute workflows for new feature
• Work closely with Support teams to enable users by driving escalation resolution, triaging issues
• Own projects that improve operational processes and internal tools & resources to improve
• Present data-driven support insights to internal stakeholders to showcase trends and guide internal
• Build strong working relationships with multiple internal cross-functional teams and collaborate to

🎯 Requirements

• 3+ years of experience in customer success, technical support, or client services, working with
• Demonstrated ability to drive projects that benefit clients, customers, or end users
• Experience with mastering a technical platform and providing technical consultative support
• Written and verbal communication skills (English) to communicate technical information clearly
• Customer Advocacy: Keep learners, partners, and administrators at the center; advocate for customer
• Project Management: Manage multiple workstreams and cross-functional stakeholders; identify process

🎁 Benefits

• Competitive, zone-based pay aligned to your location, experience, and role level
• Comprehensive health and wellness benefits
• Bonus and RSU equity programs
• Global perks designed to help you grow and thrive
• Fair compensation practices across all regions