Product Specialist

📋 Description

• Take complete ownership of customer-reported issues and drive resolution within defined SLAs.
• Diagnose and troubleshoot technical problems, identify root causes, and implement effective
• Act as the voice of the customer while collaborating with internal Engineering, Product, and other
• Escalate complex issues following defined processes and ensure transparent communication throughout
• Provide prompt, accurate, and actionable updates to customers across channels (email, chat, calls
• Create and maintain documentation, including FAQs and knowledge base articles.

🎯 Requirements

• 1-4 years of experience in a customer-facing or technical support role.
• Excellent written and verbal communication skills with strong clarity and structure.
• Strong customer empathy and a solution-oriented mindset.
• Technical aptitude with the ability to quickly learn new tools, products, and technologies.
• Familiarity with operating systems such as Windows, macOS, or Linux.
• Understanding the basics of networking: TCP/IP, DNS, DHCP, VPNs, firewalls.