Product Specialist: Platform

📋 Description

• Own deep knowledge of assigned product(s), roadmap, integrations, constraints
• Maintain deep knowledge of core workflows, configurations, integrations, limitations
• Stay aligned with roadmaps, release plans, and technical dependencies
• Translate product capabilities into clear guidance for GTM and customers
• Identify common customer misunderstandings and friction points
• Act as escalation point for complex product questions across teams

🎯 Requirements

• Proven experience in a product-focused, customer-facing role
• Ability to develop deep software expertise and explain functionality
• Strong understanding of customer needs, market context, and segment dynamics
• Experience supporting go-to-market motions at scale
• Ability to gather, synthesize, and communicate insights cross-functionally
• Experience collaborating with Product Management and Engineering on launches

🎁 Benefits

• Competitive compensation plus ownership program
• Flexible remote, hybrid, and in-office work culture
• Generous time off including local holidays and Dim the Lights
• Comprehensive wellness programs and mental health support
• Learning and development resources and tuition reimbursement
• Technology and tools to help you do your best work