Product Support Account Manager

📋 Description

• Own the support health of a defined portfolio of strategic accounts. Track and drive the input and
• Run regular support business reviews with your accounts. Bring the data, surface trends, name the
• Orchestrate escalations across Support, Engineering, Customer Success, and Professional Services.
• Identify recurring or systemic issues in your accounts and drive them to root cause. Partner with
• Build deep familiarity with each account’s Workato environment, use cases, and business priorities
• Feed the knowledge loop. Capture reusable resolutions and patterns so the broader support org and

🎯 Requirements

• 4-6 years in enterprise technical support, technical account management, or a customer-facing
• A track record of managing complex, high-severity escalations across multiple internal teams to
• Comfort with support metrics and the judgment to know which number matters in which situation. You
• Technical fluency sufficient to hold a credible conversation about integrations, APIs, and
• Experience working across time zones with global teams and customers. This role is based in the
• Strong written communication. You can summarize a messy multi-week incident into a clear, honest

🎁 Benefits

• Flexible, trust-oriented culture that empowers everyone to take full ownership of their roles
• Vibrant and dynamic work environment along with a multitude of benefits (inside and outside of work