Product Support Analyst

📋 Description

• Be the first line contact to answer product questions and resolve issues for all customers.
• Become a Benchling product expert; troubleshoot tickets and update knowledge articles.
• Collaborate with internal teams to coordinate on customer issues through resolution.
• Document ongoing product knowledge in internal help articles.
• Deliver in-person or virtual trainings for customers and events.
• Participate in and lead internal Support projects to improve processes.

🎯 Requirements

• BS or MS in Biology or related life sciences; recent graduates welcome.
• Lab or research experience; can understand scientific concepts.
• Customer-focused experience (job or internship).
• Strong verbal and written communication; quick problem solving.
• Strong organization and time management; can prioritize effectively.
• Autonomous and proactive; thrives in a fast-changing environment.