Provide product support to customers in the Japanese market
Debug issues and propose solutions
Identify errors and causes, track action items to completion
Coordinate with various teams to effectively manage product bugs and requests
Respond to user requests and incidents, and track issues promptly via email and ticket systems
Collaborate with internal teams and external application support teams to resolve issues as needed

🎯 Requirements

Ability to communicate in Japanese fluently to engage and support customers (JLPT N1 level)
Proficiency in reading and writing English
1-3 years of experience in the IT industry, troubleshooting and responding to customer inquiries

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