Be the first line contact to answer product questions and resolve issues for all our customers
Become a Benchling product expert. Leverage this knowledge to assist in users through
Collaborate with our internal teams to coordinate on customer issues through resolution
Document continuously changing product knowledge in internal help articles
Occasionally deliver in person or virtual trainings for customers and for marketing events
Participate in and lead internal Support projects to continuously improve Support processes and

🎯 Requirements

BS or M.Sc. in Biology, Molecular Biology, Biochemistry, Genetics, Bioengineering, Bioinformatics
Experience in a lab or research setting
Experience in a customer focused role (job or internship)
Strong communication skills
Strong organization and time management skills
Empathy and Diplomacy

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