Keyloop

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Product Support Analyst Tier 1 - Japanese Speaking

Customer Support

Added

1 hour ago

Location

🇻🇳 Ho Chi Minh City

Type

Full time

Salary

Salary not provided

Related skills

communication customer support erp japanese product knowledge

📋 Description

Own and progress cases to resolution using available resources.
Escalate cases in a timely manner.
Respond with empathy to customer needs and deadlines.
Communicate with team members and management to resolve issues.
Document solutions and provide written guidance on procedures.
Proactively develop knowledge of Keyloop products and tooling.

🎯 Requirements

Plan and prioritise workload to meet deadlines.
Knowledge of a Keyloop product/module.
Analytical, problem-solving and troubleshooting skills.
Excellent communication in local language and English.
Able to explain complex problems clearly.
Ability to influence and overcome objections.

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