Product Support Analyst Tier 1 – Korean Speaking

📋 Description

• Own and progress cases to resolution using available resources.
• Escalate cases in a timely manner.
• Respond with empathy to customers and meet deadlines.
• Communicate with teams and management to deliver timely resolution.
• Document solutions and guidance on resolution steps.
• Develop knowledge of Keyloop products and mentor colleagues.

🎯 Requirements

• Experience of working with customers.
• ERP application support experience.
• Experience delivering high levels of customer satisfaction.
• Korean and Chinese speaking.
• Excellent communication in English and local language.
• Desirable: Understanding of the automotive industry.

🎁 Benefits

• Collaborate with industry experts from around the world.
• Training and career progression opportunities.
• Inclusive, diverse workplace environment.
• Pay and benefits aligned with performance.