Own, troubleshoot, diagnose and resolve problems to successful closure.
Escalate cases promptly when needed.
Communicate effectively with customers, peers, and managers across a global team.
Document solutions and produce written guidance on steps and procedures.
Continuously expand knowledge of the Keyloop product suite and tooling.
Contribute to continual improvement of support processes and case reduction initiatives.

🎯 Requirements

Experience with ERP applications and customer support.
Strong investigative, analytical, problem-solving and troubleshooting skills.
Knowledge of a specified Keyloop product/module and ability to learn quickly.
Excellent communication skills in Vietnamese and English (verbal and written).
Coaching, mentoring skills and ability to influence and overcome objections.
Bachelor's degree in Computer Science or equivalent (Desirable).

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