Product Support Analyst - Winter 2027 Co-op

📋 Description

• Resolving specific client issues received by chat, phone, email or assignment through call tracking
• Identifying and solving site related issues
• Identifying and correcting improperly configured installations
• Timely logging of all support calls in call tracking system and escalation of problems where
• Updating call tracking system with all appropriate details while providing timely customer updates
• Improving D2L product/tool design and efficiency by reviewing and providing feedback on functional

🎯 Requirements

• Customer service, communication, listening and human relations skills to determine client needs
• Attention to detail, organizational and time management skills for accurate data entry and multiple
• Excellent verbal, written and communication skills
• Strong analytical, problem-solving and decision-making skills
• Proven SQL experience writing queries for SQL Server
• Familiarity with programming including XML, HTML/XHTML, JAVA, JavaScript, ASP and .NET

🎁 Benefits

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through SkillsWave Program
• Paid 2 days off per year for SkillsWave activities
• Employee wellbeing resource and services