Product Support Associate (Temporary)

📋 Description

• Provide prompt, courteous, and efficient support to internal or external users experiencing product
• Investigate and troubleshoot software and platform-related problems reported by users via various
• Assist users with hardware and software troubleshooting.
• Escalate unresolved issues to senior team members or other internal teams as appropriate, ensuring
• Consistently document issues and resolutions within the product support ticketing system.
• Perform other duties as assigned.

🎯 Requirements

• Associates or bachelors degree or equivalent experience.
• Ability to work 9am-5pm CST. Potential for additional hours based on business need.
• Excellent verbal and written communication skills.
• Strong customer-service orientation including professional interpersonal skills and the ability to
• Demonstrate ability to consistently follow processes, reflecting a strong attention to detail.
• Quick learner with a strong interest in mastering new technologies, including Equip's platform and

🎁 Benefits

• Competitive Medical, Dental, Vision (Equip pays for a significant percentage of benefits premiums
• Spring Health, a 100% employer-paid mental health benefit through Guardian (5 free therapy sessions
• Employee Assistance Program (EAP), company paid for mental health, legal services, financial support
• HealthJoy, 100% employer-paid healthcare concierge platform
• 401K Option
• Company Laptop