Support and stabilize production card technology services and integrations
Investigate incidents, recurring issues, and defects in card systems and processing
Perform system analysis of bugs, failures, and operational issues across the card tech
Participate in release and change planning for production fixes
Provide issue resolution via configuration changes, DB updates, and endpoint tests
Analyze payments and card transaction flows end-to-end to identify root causes

🎯 Requirements

Strong analytical and problem-solving skills and mindset
Experience with ITSM tools
Familiarity with ITIL or equivalent ITSM frameworks
Data analysis & SQL basics
Understanding of APIs and integrations
Card Technology / Domain Knowledge: card processing ecosystem and related flows

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