Product Support Engineer

📋 Description

• Investigate product, integration and configuration issues rather than relying only on predefined
• Reproduce problems, test hypotheses and identify the most likely cause
• Develop practical knowledge of APIs, HTTP requests, browser behaviour, authentication, cloud
• Communicate clearly throughout the investigation to help customers understand what happened, what
• Work closely with Product and Engineering to collect evidence, isolate issues and create precise
• Identify recurring patterns and turn them into better documentation, troubleshooting playbooks

🎯 Requirements

• Recent engineering graduate or up to one year of relevant experience
• Enjoys understanding how products and systems work - not merely following instructions
• Comfortable with unfamiliar problems by breaking them down and testing possibilities
• Working understanding of APIs, HTTP, client-server architecture and databases
• Can explain a technical problem clearly to both technical and non-technical audiences
• Comfortable asking questions, researching independently and learning from incomplete information

🎁 Benefits

• 100% remote work
• Generous annual allowance for co-working
• USD 1,000 annually for learning and development
• Unlimited leave
• Health insurance with coverage up to INR 10 lakh for you and your family
• Accident protection of an additional INR 10 lakh