Product Support Engineer

📋 Description

• Provide exceptional technical support to enterprise customers, promptly addressing their queries
• Demonstrate a deep understanding of our products and its integration with clients' systems to offer
• Collaborate with cross-functional teams, including development and QA, to escalate and resolve
• Document customer interactions, technical solutions, and best practices to create an organized
• Actively contribute to product improvement by providing valuable feedback and insights gained from
• Work independently with a self-sufficient and proactive approach while adhering to established SLAs

🎯 Requirements

• 5+ years of hands-on experience in support roles, working directly with enterprise customers
• 5+ years of proven experience in troubleshooting methodologies and problem-solving skills
• 3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile
• In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem
• Expertise in OS systems, including, Windows, Mac and Linux
• Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol