Product Support Engineer

📋 Description

• Provide global support covering all issues related to Veeva Vault and integrations with Veeva CRM
• Learn everything about our software to ensure client success
• Support client administrators across multiple organizations
• Troubleshoot production issues affecting end-users, including unavailability and data integrity
• Handle inquiries on technical issues, capabilities, navigation, installation, or configuration
• Coordinate support for new releases and configuration changes into production

🎯 Requirements

• A self-motivated techy eager to learn; prior experience not required
• Computer or Software administration / development
• Knowledge of SQL database / ability to write queries
• Understanding of HTML, XML, JSON
• Experience building/working with Mobile Apps, iOS or Windows
• Ability to diagnose and use tools/techniques to ensure application performance

🎁 Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company holidays
• Retirement programs
• 1% charitable giving program