Product Support Engineer

📋 Description

• Contribute to the Product Support Backlog
• Keep CX, Engineering, and Business teams updated
• Quickly resolve issues escalated by the CX team
• Monitor tools, respond to alerts, add monitors
• Participate in Incident Management and post-mortems
• Build reports on KPIs and trends
• Availability for on-call rotation

🎯 Requirements

• 4+ years in product support, business, or data roles
• Strong analytical skills
• Experience with Incident Response/Management
• Excellent communication skills
• Problem-solving and a can-do mindset
• Familiar with Agile methodologies and writing user stories
• Ability to run intermediate SQL queries
• Knowledge of Postman for API testing

🎁 Benefits

• Paid via Deel in your preferred currency
• Remote work: design your life
• 15 business days vacation per year
• Healthcare stipend for providers of choice
• 16 Argentine holidays paid
• Compassionate leave: 3-5 days
• Family leave: 12 weeks primary, 6 weeks secondary, paid
• English coaching available
• Comprehensive benefits platform with learning & wellness
• 5-year sabbatical: 4 weeks paid