Product Support Engineer

📋 Description

• Contribute to the Product Support Backlog.
• Keep the CX, Engineering, and Business teams up-to-date.
• Quick-solve issues escalated by the 1st support level (CX team).
• Regularly check our monitoring tools, respond to alerts, and create new monitors when necessary.
• Be a part of the Incident Management and post-mortem processes (detection, creation of an Incident
• Build detailed reports on KPIs and trends.

🎯 Requirements

• More than 4 years of experience as a product support analyst, business analyst, functional analyst
• Strong analytical skills.
• Experience running or being responsible for Incident Response/management processes.
• Excellent communication skills.
• Problem-solving and a DO-er skills.
• You are familiar with Agile Methodologies, and you know how to write detailed user stories.

🎁 Benefits

• 💸 Get paid in USD.
• 🗺 Work remotely: design the life that you want.
• ⛱ Enjoy 15 days of vacation each year from the start date.
• 🎄 16 fully paid Argentinean holidays.
• 🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider.
• 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical.