Product Support Engineer (AI Platform)

📋 Description

• In depth understanding of Netomi systems - AI Studio, Backend Architecture, Agent Desk Integrations
• Understanding of business requirements for our different customers and how they can be solved
• Participate in the software development lifecycle to learn the new system/feature
• Responsible for resolving the ticket queue through Zendesk
• Coordinating and leading troubleshooting through incident management
• Creating documents and maintaining our internal knowledge base

🎯 Requirements

• 5-6 years of experience in both administrative roles and technical support, specializing in Zendesk
• Proficient in Java and HTML, enhancing technical capabilities for comprehensive support
• Proven track record of positively impacting organizations through the development and
• Familiarity with start-up environments, demonstrating adaptability to dynamic work settings
• Strong ability to navigate and excel in fast-paced and evolving work environments, with a specific
• Respond to customer inquiries and support requests via phone, email, or chat