Product Support Engineer, Content Asset Management

📋 Description

• Develop and maintain service manuals and workflows, troubleshooting documentation, knowledgebase
• Facilitate failure investigations, data collection and root-cause analysis, and work closely with
• Support service application specification definition, development, validation, documentation
• Collaborate with Global Services Solutions departments and leaders to ensure that service content
• Provide real-time troubleshooting support of “Tier-3” escalations by applying problem-solving
• Identify and assist technical training team in the content creation and delivery to global service

🎯 Requirements

• Bachelor’s degree in Engineering discipline or equivalent experience required.
• Minimum 5 years experience in Engineering Role or equivalent experience supporting service
• Possesses effective analytical, troubleshooting and problem-solving skills.
• Demonstrated ability in developing clear and effective technical writing documentation.
• Demonstrated experience reviewing and understanding complex electromechanical product/component
• Possess excellent written/oral/technical communication ability, with strong interpersonal skills

🎁 Benefits

• Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity.
• Base pay range: $115,000 - $194,700 USD