Product Support Engineer, da Vinci Platforms

📋 Description

• Provide real-time troubleshooting support of Tier-3 escalations from internal customers
• Provide problem-solving acumen to analyze system anomalies, advise on resolution path and provide
• Support robotic platform software and hardware product development, validation, documentation, and
• Design and maintain servicing workflow content and integrate into Service Applications in
• Develop service procedures, technical bulletins, training materials and other technical
• Develop, manage and support troubleshooting of field engineering infrastructure portfolio including

🎯 Requirements

• Bachelor's degree in engineering discipline or equivalent experience required; Bachelor's degree in
• 5-8 years of experience in Engineering Role or equivalent experience supporting service
• Solid foundation in systems or integration engineering with experience planning and executing
• Experience with application, software and system development using scripting languages (e.g.
• Experience and knowledge of IT processes (troubleshooting, configuring and supporting laptop
• Possesses effective analytical, troubleshooting and problem-solving skills

🎁 Benefits

• Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity
• Professional development and career growth opportunities
• Equal Opportunity Employer
• Accommodation for qualified individuals with disabilities