Product Support Engineer: EMEA - Weekend Warrior (Remote Friendly)

📋 Description

• Triage & troubleshoot frequent cases with ops and eng teams.
• Troubleshoot VoIP/SIP calls and RTP packets using Wireshark.
• Replicate API issues with Postman and escalate as needed.
• Analyze T.30 and T.38 Fax over IP packets with Wireshark.
• Run live packet captures from cloud servers on Linux.
• Familiarize yourself with Telnyx API and VoIP products.
• Monitor pager alerts and improve self service docs.
• Liaise with peers to resolve escalated cases.

🎯 Requirements

• SIP, RTP, T.38 and other Fax over IP protocols.
• Strong customer focus and communication skills.
• Excellent listening and questioning skills.
• Ability to multi task and prioritize in a fast moving environment.
• Understanding of API/SDK concepts.
• Self-starter with initiative and teamwork.

🎁 Benefits

• Remote-friendly with Wed-Sun shifts and 5 day week.
• 9 hour shifts, 8am-5pm UTC.
• Rest days Mon-Tue.
• Growth and learning opportunities.
• Access to internal tools Metabase, Graylog and Jira.