Product Support Manager

📋 Description

• Lead and motivate a team to resolve customer issues effectively and quickly.
• Drive engagement, accountability, and a customer-first mindset across the team.
• Conduct regular 1:1s, reviews, and coaching to develop associates.
• Recruit and onboard new team members to build a high-performing support team.
• Develop, implement, and optimise support policies, procedures, and standards.
• Monitor operations to ensure service levels and quality benchmarks.

🎯 Requirements

• Strong leadership and people-management skills.
• Experience in customer support with cross-functional collaboration (Product, Engineering, Sales).
• Ability to analyze metrics and drive data-driven improvements.
• Excellent communication and relationship-building with customers and stakeholders.
• Knowledge of creating and enforcing support policies and procedures.
• Ability to escalate and resolve complex issues effectively.

🎁 Benefits

• Inclusive, diverse and supportive culture.
• Training, development, and growth opportunities.
• Work with game-changing products and teams worldwide.
• AI-powered tools to boost creativity and productivity.