Product Support Manager

📋 Description

• Build a high-performing team with the technical depth, judgement and ownership to solve Halter’s
• Create one clear, trusted escalation path between Customer Experience and Product and Engineering
• Reduce the number of issues requiring engineering support by helping your team identify root causes
• Build the tools, training and troubleshooting guidance that enable Customer Experience teams
• Improve the quality of issues escalated to Product and Engineering, ensuring they arrive thoroughly
• Gett important customer issues prioritised, resolved and turned into lasting product or process

🎯 Requirements

• At least three years’ experience in technical support, support engineering, product support or a
• Experience leading, coaching or developing a technical team, bonus points if you've lead leaders
• Strong technical investigation and root-cause analysis skills
• The ability to translate complex technical knowledge into practical tools, documentation and
• Experience working effectively with Product and Engineering teams
• A structured, evidence-led approach to prioritisation and escalation

🎁 Benefits

• Meaningful work that genuinely matters in transforming agriculture
• Spectacular people solving hard problems in a diverse, kind, and driven team
• Autonomy, mastery, and continuous learning with a $1,000 personal growth fund
• Office-first culture with in-person connections and high-trust environment