Product Support Manager (Remote)

📋 Description

• Oversee day-to-day operations of the support team across phone, email, chat, and appointments.
• Implement CRM, automation, and knowledge base tooling to boost efficiency and response times.
• Create dashboards to track performance and surface trends.
• Share user insights with Product Managers/Designers to inform roadmaps.
• Collaborate with engineers to identify and escalate high-impact issues.
• Maintain current internal/external help content with the Product Trainer.

🎯 Requirements

• Bachelor’s Degree or equivalent experience.
• 5+ years in technical end-user support; prior management or supervisory experience.
• Proficiency with TeamViewer, HubSpot CRM, Slack, and Microsoft suite (or equivalents).
• Experience with consumer OS (Android, iOS, Mac, Windows) and basic product knowledge.
• Familiarity with FDA/Joint Commission expectations for customer support.

🎁 Benefits

• Remote work from home with US travel up to 2 times/year for in-person meetings.
• Competitive salary and comprehensive benefits package.
• Transparent compensation discussions.