Guide your team in troubleshooting and solving external user issues
Manage the operational performance of your team to deliver KPIs
Help scale our operations and improve user experience by identifying process improvements
Manage capacity and scheduling, dividing and assigning work between team members
Ensure your team has all the skills and resources needed to be successful in their role
Set clear goals and expectations for individual and team performance

🎯 Requirements

5+ years of experience coaching/leading Customer Service teams and managing performance
Experience mentoring and providing constructive feedback to others
Experience in delivering weekly and monthly business metrics and reporting
Proven ability to be a subject matter expert in Customer Service
Ability to work cross functionally to deliver best results and promote partnership
Excellent written and verbal communication skills

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