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11 days ago
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Full time
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Related skills

customer support technical support saas microsoft office

📋 Description

  • Respond quickly and accurately to client requests for assistance
  • Provide technical support to resolve issues with Fieldguide's platform
  • Troubleshoot problems via email, phone, or chat
  • Guide customers through features and best practices
  • Advocate for customer needs to Engineering, Product, and Design teams
  • Assist in customer database setup and template creation

🎯 Requirements

  • 1-3 years of customer support experience in a customer-facing technical role
  • Team player with mission-first mindset
  • Startup or scale-up experience
  • Bias towards action
  • Adaptable to changing processes
  • Familiarity with merge tags in Microsoft Office is desirable
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