Product Support Representative

📋 Description

• Deliver technical support for Dropbox product based issues via email and occasionally phone
• Achieve expert working knowledge of our products, meet set KPI targets, and complete tasks in a
• Provide customized recommendations and solutions to customers on complex issues in user-friendly
• Communicate customer reported issues internally and triage them to the correct team
• Document recurring issues to support product quality programs, product development, and to maintain
• Drive projects that systematically improve customer experience in alignment with CX strategy

🎯 Requirements

• 2+ years of work experience in a technical support and customer facing role
• You have knowledge of, or experience with, troubleshooting desktop operating systems: Microsoft
• You have a proven track record of driving cross-functional projects from ideation to delivery while
• You demonstrate strong communication skills and are able to convey complex technical information in
• You love asking open ended questions to really get to the root of the matter and regularly exercise
• You’re a team player possessing the willingness to seek feedback, adapt practices and continuously