Product Support Specialist

📋 Description

• Provide expert assistance as the primary contact for customers.
• Diagnose, replicate, and resolve product issues with engineering.
• Educate customers, highlight gaps, and upskill users.
• Establish efficient processes with cross-functional partners.
• Be the voice of the customer; align roadmap to customer needs.
• Proactively monitor customer health to prevent issues.

🎯 Requirements

• Proactive, hands-on problem solver with curiosity to learn.
• Strong written and verbal communication; collaborate with stakeholders.
• Detail-oriented, quality-focused work following structured processes.
• Quick learner of new software, tools, and technologies.
• Identify, communicate, and escalate issues, blockers, risks.
• Independent worker with ownership, empathy, and accountability.

🎁 Benefits

• Structured training opportunities and development pathways.
• Opportunity to grow within a distributed, global team.