Product Support Specialist

📋 Description

• Own customer support for product-related questions.
• Serve as first contact via chat and other channels with clear, empathetic solutions.
• Investigate issues by reviewing logs, identifying patterns, and coordinating with
• Perform quality checks before releases to stay informed on features.
• Create and improve knowledge base resources and help center articles.
• Produce product communications like update videos and announcements.

🎯 Requirements

• 1-4 years in customer-facing technical support in a SaaS company.
• Familiarity with cloud platforms (AWS, Google Cloud, Azure), APIs, Zendesk/Intercom.
• Ability to extract/analyze information using SQL for issues and decision-making.
• Strong problem-solving and collaboration with engineering without needing hands-on coding.
• Excellent written and verbal English with documentation skills.
• Ownership mindset and accountability for issues from ID to resolution.

🎁 Benefits

• Fully remote work environment with virtual office access.
• Competitive local salary package aligned with market standards.
• Equity package.
• Mentorship from leaders, investors, and industry experts.
• Annual personal development budget of €1,000.
• Home office budget and access to coworking spaces.