Product Support Specialist

📋 Description

• Develop deep product and business knowledge to become a Subject Matter Expert across WIN's
• Support users by understanding their needs, answering product questions, explaining features, and
• Troubleshoot product and application issues, identify root causes, and provide timely and practical
• Configure cloud-based applications and product settings based on user and business requirements.
• Manage and prioritize requests through the ticketing system, ensuring timely follow-up, accurate
• Use AI and modern productivity tools to accelerate issue research, summarize information

🎯 Requirements

• 2-5 years of experience in Product Support, Application Support, SaaS Support, Technical Support
• Strong ability to understand software products, business workflows, and application functionality
• Hands-on experience with ticketing, help desk, CRM, or knowledge management platforms.
• Comfortable using AI tools such as ChatGPT, Copilot, Gemini, or similar tools to research
• Strong curiosity and willingness to experiment with new AI tools, technologies, and more efficient
• Excellent analytical, troubleshooting, and problem-solving skills with the ability to investigate

🎁 Benefits

• Highly inclusive and collaborative culture
• Opportunity to work closely with India-based and US-based teams
• Strong focus on learning, ownership, and growth
• 100% remote working flexibility