Product Support Specialist

📋 Description

• Be the main point of contact for our users, communicating through email, chat, and occasional video
• Troubleshoot and guide customers through product workflows, ensuring they can get the most value
• Collaborate with Product, Engineering, and Customer Success teams by reporting recurring issues
• Contribute to building and optimizing support processes, internal playbooks, and customer-facing
• Identify trends in customer queries and suggest proactive solutions to reduce incoming tickets and
• Learn deeply about our product, becoming confident in explaining complex features in accessible

🎯 Requirements

• Hands-on experience in a customer-facing or support capacity (e.g., Customer Support
• Comfortable using customer communication tools such as ticketing systems, CRM applications, or
• Ability to investigate and troubleshoot product or technical issues, take ownership of resolution
• Naturally take initiative, enjoy solving problems, and follow through until customers are fully
• Write and communicate clearly, adapting tone to varied audiences
• Thrive in fast-paced and collaborative environments, eager to learn and grow with a high-growth

🎁 Benefits

• Nice work environment
• Competitive Salary
• Health Insurance
• Stock Options
• Annual Company Trip in a secret location
• and more!