Product Support Specialist

📋 Description

• Respond to customer support requests across North America and international markets.
• Provide onboarding sessions and product training using materials.
• Develop deep understanding of the software platform.
• Translate complex concepts into clear explanations.
• Follow support processes for consistent issue resolution.
• Collaborate with internal teams to improve customer experiences.

🎯 Requirements

• 2+ years as electrical/mechanical estimator or in support roles in related industries.
• Interest in technology and SaaS solutions.
• Excellent verbal/written communication; explains tech clearly.
• Customer-focused with strong detail and process adherence.
• Organizational and time management skills; handles multiple requests.
• Confidence in delivering trainings or demos; willingness to grow.

🎁 Benefits

• Fully remote work with global collaboration.
• Comprehensive product and support training.
• Coaching from experienced product specialists.
• Structured resources and tools for daily work.
• Opportunity to move into tech with industry expertise.
• Exposure to cloud-based SaaS for construction workflows.