Product Support Specialist

Added
13 days ago
Type
Full time
Salary
Salary not provided

Related skills

customer support saas sql microsoft excel

📋 Description

  • Customer Support: Providing Tier One tech support. Handling support calls, emails and feature
  • Professional Services: Helping new and existing customers with software projects including Custom
  • Technical Documentation: Help create, contribute to, and maintain technical documentation.
  • Product Improvement: Work with the Client Services and Development teams to improve Internal and

🎯 Requirements

  • 2-5 years' experience writing SQL queries, conducting data manipulation and scrubbing
  • Strong research skills to collect information, troubleshoot and document issues
  • Minimum intermediate working knowledge of Microsoft Office Excel
  • Experience in Customer Support, Technical Support, and Project Management
  • Excellent verbal and written communication
  • Strong analytical and problem-solving skills
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