Interact with Figma customers daily via email, owning cases from start to resolution
Develop expertise of Figma's products to diagnose and solve inquiries
Define and improve processes within Product Support for scale
Operate as the voice of the customer, capturing product and process gaps
Own high-risk escalations and coordinate with partners to a solution

🎯 Requirements

2+ years in customer support, SaaS environment preferred
Resilient and adaptable in change and ambiguity
Strong communicator translating complex ideas for technical and non-technical audiences
Empathetic problem-solver who goes above and beyond for customers
Action-oriented with a customer-first mindset; available 8am–5pm PT
Experience with design tools (Figma/Sketch/Adobe) or Zendesk is a plus

🎁 Benefits

Health, dental and vision coverage
Retirement plan with company contributions
Parental leave and family planning support
Mental health and wellness benefits, PTO and recharge days

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