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9 days ago
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📋 Description

  • Provide initial partner support and convey resolutions
  • Walk customers through problem-solving and assist
  • Assess issues and escalate incidents as needed
  • Follow up with customers to drive resolution
  • Deliver excellent customer service and exceed expectations
  • Recommend updates to internal/docs as needed

🎯 Requirements

  • Adapt quickly to day-to-day changes in hypergrowth
  • Collaborative, works well as one team
  • Disciplined, systematic problem-solver
  • Practical experience with Windows OS and troubleshooting
  • Practical experience with macOS and Terminal/Bash basics
  • Familiar with ProcMon/Process Explorer and antivirus configs

🎁 Benefits

  • Fully remote work
  • Annual trip to the US for Summer Summit, plus local AU events
  • Home office setup reimbursement (800 AUD)
  • 12 weeks paid parental leave
  • Monthly digital allowance for phone/internet (185 AUD)
  • Monthly home office tech stipend (40 AUD)
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