Stripe

1,001-5,000 employees
181 jobs posted

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Product Support Specialist

Customer Support

Added

9 days ago

Location

🇮🇪 Dublin

Type

Full time

Salary

Salary not provided

Related skills

account management program management sql tableau apis

📋 Description

Troubleshoot complex user issues for high-value customers by email
Own and manage business-critical escalations and incidents
Become the expert in all Stripe products and workflows to resolve issues
Work with a small portfolio of users to improve their support experience
Collaborate with Engineering and Operations to diagnose technical problems
Develop relationships with users and identify opportunities to improve support

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