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25 days ago
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📋 Description

  • Serve as first contact via phone, chat, email, and portal to provide solutions.
  • Research, troubleshoot, and resolve support issues within SLAs.
  • Provide solutions identified via the self-service portal.
  • Maintain detailed records of all customer interactions.
  • Prioritize and resolve issues based on SLAs and severities.
  • Demonstrate excellent problem-solving and listening skills.

🎯 Requirements

  • 6 months to 1 year of customer service experience.
  • Excellent problem-solving and listening skills.
  • Fluent English-language written and verbal communication.
  • Experience with Windows OS and Microsoft Office.
  • Experience using Salesforce.com, Jira, Zendesk.
  • Highly motivated, self-starter with a positive attitude.

🎁 Benefits

  • Health, Dental & Vision Insurance
  • 401(k) with Employer Match
  • Open PTO + 11 Paid Holidays + Wellness Days Off
  • STD, LTD & Group Life Insurance
  • Paid Parental Leave
  • Remote Work
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